Shipping policy

SHIPPING POLICY

Khan TCG trading as Khan Cards

Last Updated: 17 Feb 2026

 

1. Order Processing

 

Orders are typically processed within 1–2 working days (Monday–Friday, excluding public holidays).


Pre-orders and out-of-stock items will be dispatched once available. Estimated release dates are subject to change by manufacturers.


You will receive confirmation once your order has been dispatched.

 

 

2. Delivery Times (UK)

 

Delivery times are estimates and are not guaranteed.


Standard UK delivery: typically 2–4 working days after dispatch.

Tracked services are provided where selected at checkout.


Delays may occur due to:

 

  • Courier delays

  • High seasonal demand

  • Weather conditions

  • Industrial action

  • Circumstances beyond our control

 

 

3. Risk & Responsibility

 

Risk passes to the customer once the parcel has been handed to the courier.

If a parcel is marked as delivered by the courier (including safe place or neighbour delivery), it will be considered delivered.

If you have specific delivery instructions, you accept responsibility for any loss resulting from those instructions.

We are not liable for:

 

  • Courier delays

  • Delivery to safe places

  • Incorrect address information provided at checkout

 

 

4. Incorrect Address Information

 

It is the customer’s responsibility to provide accurate delivery details.


We are not responsible for orders lost or delayed due to incorrect or incomplete address information.


If a parcel is returned to us due to incorrect address details, re-shipping fees may apply.

 

 

5. Lost or Damaged Parcels


If your parcel arrives damaged or appears tampered with:

 

  • You must notify us within 48 hours of delivery

  • Provide clear photographic evidence of packaging and contents


For parcels that are lost in transit:

 

  • We will investigate with the courier

  • Compensation or replacement will be provided in line with courier claims procedures

 

We are not responsible for indirect or consequential losses caused by delivery delays.

 

 

6. Highlands & Non-Mainland Deliveries

 

Certain postcodes (including Scottish Highlands and Islands) may incur additional delivery charges depending on courier rates.


If applicable, we will contact you before dispatch to confirm any additional charges.


Orders outside mainland UK may require adjusted shipping costs prior to dispatch.

 

 

7. International Orders

 

For international orders:

 

  • Customs duties and taxes are the responsibility of the customer.

  • We are not responsible for customs delays.

  • Refused or unclaimed parcels may be subject to return shipping and handling deductions.

 

 

8. Live Rip & Ship Orders

 

For live rip purchases:

 

  • Orders may be combined with other purchases where requested.

  • Shipping may be delayed until live sessions are completed.

  • You are responsible for confirming shipping preferences at time of purchase.

 

 

9. Limitation of Liability

 

We are not liable for:

 

  • Missed deadlines

  • Replacement purchases made elsewhere

  • Business losses

  • Indirect or consequential costs

 

Our liability in relation to shipping issues shall not exceed the value of the goods purchased.