Refund policy

Return & Refund Policy

Khan TCG trading as Khan Cards

Last Updated: 17 Feb 2026

 

 

1. 14-Day Right to Cancel (Sealed Products Only)

 

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, provided that:

  • The item is unused

  • The item remains unopened and factory sealed

  • The item is in its original condition

  • Proof of purchase is provided

 

To request a return, please contact:

📧 khantradingcards@gmail.com

 

Items returned without prior approval will not be accepted.

Unless the item is faulty, return shipping costs are the responsibility of the customer.

 

 

2. Live Rip & Ship Orders

 

If you request that your product be opened live (via TikTok Live or any streaming platform):

  • Your right to cancel is waived once the product is opened at your request.

  • Opened packs, boxes, or products cannot be returned.

  • Dissatisfaction with pull results does not qualify for a refund.

  • Random outcomes are not grounds for return.

By selecting live opening, you acknowledge and agree to these terms.

 

 

3. Mystery Products & Break Spots

 

For mystery packs, mystery boxes, random allocation products, and break spots:

  • Contents are random.

  • Once a break has commenced or products have been opened, the purchase is final.

  • Dissatisfaction with outcomes does not qualify for a refund.

 

All mystery and break products involve physical goods and are not gambling products.

 

 

4. Graded Cards

 

All graded card sales are final unless:

  • The item is materially misdescribed, or

  • An incorrect item was sent.

 

Refunds will not be issued due to:

  • Market value changes

  • Regrading results

  • Investment performance

 

 

5. Manufacturer & Print Quality Disclaimer (Trading Cards)

 

Trading cards are manufactured products and may contain minor imperfections directly from the factory. This may include (but is not limited to):

  • Print lines

  • Minor edge wear

  • Slight surface scratches

  • Off-centering

  • Minor factory whitening

  • Minor corner imperfections

Such characteristics are considered normal manufacturing variations and do not constitute damage or defects.


We do not guarantee grading condition (e.g. PSA 10, ACE 10, etc.) on any raw card.


Refunds or replacements will not be issued for minor factory imperfections.


If a product is materially damaged (e.g. severe bends, tears, or water damage), you must contact us within 48 hours of delivery with clear photographic evidence.

 

 

6. Damaged, Incorrect or Faulty Items

 

Please inspect your order upon arrival.

If your item is:

  • Damaged in transit

  • Defective

  • Incorrect

You must notify us within 48 hours of delivery, including clear photographic evidence.

If confirmed faulty, we will:

  • Replace the item, or

  • Issue a refund to the original payment method

 

 

7. Non-Returnable Items

 

The following cannot be returned unless faulty:

  • Opened booster packs or boxes

  • Live opened products

  • Mystery products once opened

  • Break spot allocations once commenced

  • Gift cards

  • Custom or personalised items

 

 

8. Refund Processing

 

Once a return is received and inspected:

  • Refunds are processed within 5–10 working days

  • Refunds are issued to the original payment method

  • Original delivery costs are non-refundable unless the item is faulty